Until this release, email notification of cancelled services were sent to both staff and administrators for every service cancelled by clients. In high volume service environments, this could mean a lot of unwanted emails, especially if a lot of the service ordering is done online.
In this release version 4.9 you can now adjust the notification settings for emailed cancellation notifications and you can do this independently for staff and for administrators.
In this example, email notifications of services cancelled by clients in the portal will be received by admin users if the cancellation is made within 365 days of the service start date, but email notifications of cancelled services sent to staff are currently switched off (set to 0 days).
A setting of 1 in the staff field would mean that staff would receive email notifications of cancelled services only if they were made by clients within one day of the service start date.
Click on the presentation for more information.